Our goal is your complete satisfaction. If you’re not satisfied, please contact us for assistance.
Returns will only be accepted and credit given or money refunded if all of the following conditions are met:
1. Items must be unused, in original condition, including packaging and tags.
2. Notify us of your return request within 48 hours of delivery.
3. Returned items must be received by us within 30 days of delivery.
4. Customer is financially responsible for all shipping and handling charges connected with the item, and assumes full responsibility for its safe return. We suggest careful packing and insurance as the minimum precautions.
If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.
Refund Process
Email us first at info@ringcrystal.com to initiate a return.
For faulty items, we cover return shipping costs.
Refunds are issued via the original payment method within 14 business days of receiving the return.
Customized/Made-to-Order Items:
No returns or exchanges unless defective (proof required).
Production/shipping times follow the product description or as confirmed by customer service.
Non-refundable: Original shipping fees, customs duties, or taxes.
Warranty Coverage
Our 30-day warranty covers quality-related issues under normal use, including but not limited to:
• Chain breakage
• Stone detachment
If you encounter any of these issues within 30 days of receiving your package, please contact our customer service team. We will assess the issue and provide a reasonable solution, such as repair, replacement, or other forms of assistance.Exclusions from Warranty. This warranty does not cover:
• Damage due to improper use, accidents, or external force
• Wear and tear from prolonged usage
• Exposure to chemicals, water, or extreme conditions
• Unauthorized repairs or modifications
How to Claim Your Warranty
• Contact our customer service team within 30 days of receiving your package.
• Provide your order details and photos/videos of the issue.
• Our team will assess your case and guide you through the next steps.
EU Consumers
Under the EU Consumer Rights Directive (CRD), you may have additional rights. Contact us for details.
Customer Support Contact Information.
• Email: info@ringcrystal.com
• Monday – Friday: 8:00 AM – 6:00 PM (EST)
• For any questions regarding our warranty policy, please feel free to reach out to our customer support. We appreciate your trust in RINGCRYSTAL and strive to provide the best service possible!
Contact us to obtain the return address
For any questions regarding returns or refunds, please contact our customer support team:
📧 Email: info@ringcrystal.com
📦 Contact us to obtain the return address
🕒 Customer Support Hours:
Monday – Friday: 8:00 AM – 6:00 PM (EST)
Saturday & Sunday: Closed
Note: ringcrystal.com reserves the right to update and modify this Refund & Return Policy at any time. Please review this policy periodically for any changes. Continued use of our website constitutes acceptance of these policies.